Car rental services extend beyond simply booking a vehicle and driving it. While renting a car and setting off on your trips is easy, you may at times encounter challenges that require support from the rental company, especially when visiting a foreign country and are unfamiliar with its locations and service centers. In such cases, choosing the right rental company becomes a golden ticket that ensures your comfort and provides a smooth, hassle-free driving experience.
As one of Saudi Arabia’s leading and most renowned car rental companies, Lumi continues to dedicate its efforts and leverage its extensive resources and expertise to redefine the driving experience, making it safer and smoother. At the same time, the company focuses on building customer trust and providing high-value rental experiences that enhance loyalty, reinforce reliability, and maintain its strong reputation. These goals are supported through comprehensive post-booking services, including roadside assistance and customer support, as we will elaborate in this article.
What are the key roadside assistance services provided by Lumi?
Lumi prides itself on offering a large fleet of luxury cars distinguished by efficiency, high quality, and modern design, with the oldest rental vehicle being less than two years old. Routine maintenance is conducted according to the highest standards and international benchmarks. All replacement parts are sourced from authorized dealerships to ensure a flawless, defect-free driving experience. In addition, Lumi provides exclusive roadside assistance and support services, which include the following:
24/7 Customer Service
Lumi offers world-class customer service, with a dedicated team of professional consultants available around the clock to respond to your inquiries and provide assistance. Whether before completing your booking, after receiving your vehicle, or while driving, you can call Lumi’s roadside assistance at 920028248 whenever you need information or any service included in Lumi’s offerings. A qualified staff member will respond directly, providing comprehensive solutions and detailed guidance.
Providing Technical Support and Handling Unexpected Breakdowns
Driving can be full of unexpected challenges, which is why Lumi has prepared comprehensive assistance options to ensure the safety and security of you and your passengers. Professional and specialized technicians provide rapid response and immediate support whenever you encounter an emergency or technical issue. Lumi’s services are available through a network of over 700 authorized service centers across Saudi Arabia, in addition to four permanent maintenance workshops. You can easily find the nearest workshops and service centers by contacting the customer service center, or via Lumi’s smart app or website.
Lumi provides 24-hour roadside assistance. In the event of a complete vehicle breakdown that cannot be repaired immediately by the maintenance team, you can easily replace it with a new car without any complications.
Immediate Support and Assistance in Case of an Emergency
If an emergency occurs or you are involved in a traffic accident while driving one of our vehicles (God forbid), simply contact Lumi’s Customer Service Center. Your call will be addressed immediately, and one of our 20 fully equipped mobile maintenance workshops will be dispatched to provide on-site support and assistance.
Always follow proper driving techniques, obey traffic laws, and adhere to general safety guidelines, as they are essential for protecting yourself and your passengers. As a Lumi customer, you can be confident that we are always by your side, ready to provide support wherever you are and under any circumstances. Do not hesitate to contact us for step-by-step assistance. Additionally, we remind you to reach out to emergency services and traffic authorities to ensure your safety if you are involved in a road accident, or if you or any passenger suffers an injury or faces imminent danger (God forbid).
Experience safe and supported driving with high-quality services that meet your expectations and provide maximum comfort and safety on the road through Lumi. Quickly reserve a modern luxury vehicle tailored to your needs and preferences by visiting any of our 42 branches across the Kingdom, including 16 airport locations, or book in advance online via Lumi’s website or through the mobile app available for Android and iOS devices.